499dt's Privacy Policy
This policy clearly describes how your personal information is collected, used, and kept secure.
1 Introduction & Scope
Who This Policy Applies To
This Privacy Policy applies to all registered members and visitors who use the 499dt website, mobile platform, and related services. Its provisions also apply to those who access our platform from outside Bangladesh. Our services are intended only for individuals aged 21 or older, and we do not knowingly collect personal information from minors.
Notice Regarding Third-Party Links
If our platform contains links to any third-party websites, those sites have their own privacy policies. 499dt is not responsible for the privacy practices of third parties. We recommend reading the privacy policy of any third-party site before visiting it.
2 What Information We Collect
Identity Information
During the account registration and verification process, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport details (for age verification)
- User-chosen username and password (encrypted)
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal transaction history
- Transaction dates, amounts, and reference numbers
- Payment method and confirmation records
Technical Information
Information automatically collected while you use our platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Login time, session duration, and platform usage patterns
- Data collected through cookies and similar tracking technologies
Communication Information
Information provided when you contact us:
- Live chat conversation records
- Questions and complaints submitted by email
- Support tickets and issue resolution details
- User feedback and reviews
3 Purpose of Using Your Information
3.1 Service Operation & Identity Verification
Creating and managing your account, verifying your identity, and confirming your age (access is permitted only for those aged 21+) — this is our most important purpose. Without proper identity verification, it is not possible to ensure the security of the platform.
3.2 Financial Transaction Processing
Financial information is used to verify and process deposit and withdrawal requests made through bKash, Nagad, Rocket, and Upay. Transaction history is analyzed to identify suspicious transactions and prevent fraud.
3.3 Service Improvement
We analyze platform usage patterns to improve the user experience. Services are refined by identifying which sections are used most and where issues arise. This analysis is conducted entirely on an aggregated, non-individual basis.
3.4 Customer Support
Communication information is used to resolve your questions and issues via 24/7 live chat and email ([email protected]). Having access to previous support history allows us to provide faster and more effective assistance.
3.5 Meeting Legal Obligations
In some cases, retaining and disclosing information may be necessary to comply with applicable laws and regulations and to respond to lawful requests from authorities. In such cases, we provide only the minimum information legally required.
3.6 Ensuring Responsible Gaming
Users who may be at risk of excessive gaming are supported by monitoring play patterns. This information is important for keeping responsible gaming features — such as setting limits and self-exclusion — in effect.
4 Sharing & Disclosure of Information
4.1 Payment Processors
The information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with these payment service providers. This information is used solely to verify specific transactions and is governed by the respective payment providers' own privacy policies.
4.2 Technology & Service Providers
To operate the platform, we use the services of certain trusted technology partners — such as hosting services, cybersecurity, and analytics partners. These partners operate under our strict data protection agreements and are not permitted to use the information beyond the stated purpose.
4.3 Legal & Regulatory Obligations
Where disclosure of information is required under a court order, a lawful request from law enforcement, or applicable law, we are obliged to comply. Such disclosures are always confined to the strict limits of the law and to the minimum scope necessary.
4.4 Fraud Prevention
Sharing specific information with relevant authorities may sometimes be necessary to prevent financial fraud, money laundering, or other illegal activity. Such sharing is always conducted within a legal framework.
5 Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser or on your device. 499dt uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, ensuring security, and keeping core functionality active — without these, the platform cannot work properly.
- Functional Cookies: Remembering your preferences and settings (such as language or display preferences).
- Analytical Cookies: Understanding how the platform is being used and improving the quality of the service.
Cookie Controls
You can accept or reject cookies by going to your browser's settings. Please note, however, that disabling essential cookies may cause some parts of the 499dt platform to not work properly. Refer to your browser's help section to delete or manage cookies.
6 Data Protection & Security
Technical Security Measures
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Passwords and sensitive information stored with industry-standard encryption
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems active
Organizational Security Measures
- Only authorized personnel have access to personal information
- All staff receive regular training on privacy matters
- All data access activities are logged and monitored
- A rapid response plan is in place for data breach incidents
Limitations & Your Responsibilities
Although 499dt ensures the highest possible level of security, it is not possible to guarantee complete security when transmitting data over the internet. You also have certain responsibilities to keep your account secure: use a strong password, do not share your login details with anyone, and contact us immediately if you notice any suspicious activity.
7 Data Retention Period
How Long Information Is Kept
499dt retains your information only for as long as it is necessary for the relevant purpose. Information for active accounts is retained until the account is closed. Even after an account is closed, financial transaction records and identity verification information may be kept for a period determined by applicable laws and regulations. Information that is no longer needed is securely deleted or anonymized.
8 Your Rights
Right to Access
You may request to know what information we hold about you. We will provide a detailed summary within a reasonable time.
Right to Rectification
If there are any inaccuracies or errors in your stored information, you may request a correction. We will verify and make the necessary changes.
Right to Object to Processing
In certain specific circumstances, you may object to the processing of your information. However, some processing may need to continue due to legal obligations.
Right to Close Your Account
You may request to close your account at any time. After the account is closed, applicable information will be deleted subject to the settlement of any outstanding transactions.
How to Exercise Your Rights
To exercise any of the rights above, contact us via 24/7 live chat or at the email address [email protected]. After verifying your identity, we will process your request within a reasonable time.
9 Protection of Minors
The 21+ Age Limit Strictly Applies
499dt is an adult platform intended only for those aged 21 or older. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected unknowingly, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that a minor is using our platform, they are requested to contact us.
10 Policy Changes & Updates
Notice of Changes
499dt reserves the right to update this Privacy Policy from time to time. In the event of significant changes, we will notify users via a notice on the platform or by informing them at their registered email address. Continuing to use the platform after a policy update will be considered acceptance of the new policy. We therefore advise you to visit this page regularly and check the "Last Updated" date.
11 Contact Us
Privacy-Related Questions
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. The 499dt data protection team is ready to answer any of your queries. We provide support in both Bengali and English.
After verifying your identity, your request or complaint will be processed within the maximum reasonable time.
Related Policies
Please also read our other policies, which provide detailed information about your rights and responsibilities:
- Terms & Conditions — Complete terms for using the platform
- Responsible Gaming — Build safe and healthy gaming habits
- FAQ — Answers to common questions
- About Us — Learn more about 499dt